We encourage customers to simplify ordering by sending email or fax a copy of the purchase order (PO).

Please include the following information with each order:

1. Purchase Order number

2. Catalog number and product name/description of the product

3. Quantity of product

4. Billing and shipping address

 

Create an Account

When you are ready to place your order, please download this <Customer Account Creation Form>, provide information in the required fields plus your company’s shipping and billing information, sign and email to order@accelachem.com or fax to (858) 876-1948. We will act promptly to establish your new account.

 

Payment Terms

All orders are subject to credit approval. Terms of sale are net 30 days from date of invoice for approved accounts. International wiring Sender needs to pay their bank (and intermediate bank charges if applicable) fees, and no Intermediate Bank is necessary. We encourage you to pay by credit card to avoid high international transfer fees.

 

We accept credit card orders, including Visa, Mastercard, American Express, Discover, and Diners Club. Please download this <Credit Card Order Form>, fill in the order information, sign, and fax to (858) 876-1948, or email to order@accelachem.com. Charges will occur on the day we ship your order.

 

To submit credit card information, you may use our Billing.Payment would be charged in 1-2 working days, and receipt could be sent back if your email address was provided.

 

Prices

All prices are stated in US Dollars. Written quotations are guaranteed for 30 days. Prices are subject to change without notice. Shipment will be made promptly even if prices have been nominally increased. Any reduction in price will be automatically applied to your invoice.

Shipping Instruction

Both stocks in USA and China, we use courier (FedEx, DHL etc) to delivery. Shipping & handling fee will be added to the invoice, unless using customer’s courier account or other terms have been arranged. The cost for 2-day delivery in USA is $21. Overnight delivery in USA is $45 for low-temperature shipment. Shipping of Shanghai stock to US are only 3-4 business days, and only US domestic rate would be charged. For international shipping cost, pls contact sales representative or info@accelachem.com.

 

Shipping Conditions

The transport conditions of Accela ChemBio products are formulated in accordance with the principle of short-term transport process does not affect the product quality, and may differ from the prescribed storage conditions.

 

Where there may be short-term exposure (i.e. during shipment) to conditions other than those recommended for long-term storage that will not affect product quality, Accela ChemBio will ship at ambient temperature. Ambient temperature shipping helps to control shipping costs for our customers. At any time, our customers can request wet- or dry-ice shipment.

 

To further ensure the quality, we will consider weather influence, such as summer shipping, by putting wet- or dry-ice in the package. 

 

Storage Conditions

The storage conditions that the Accela ChemBio label recommends for products are deliberately conservative. For many products, long-term storage at low temperatures will increase shelf life, and therefore are labeled accordingly regarding recommended long-term storage. Please keep the product in strict accordance with Accela ChemBio's storage conditions, the following is the detailed interpretation of the common storage conditions, please refer to the product label.

 

Special storage conditions as indicated in Accela ChemBio product labels are as follows:

     “+4 ℃" implies refrigeration 2 to 8 ℃ for long-term storage

    · “-20 ℃" implies -15 to -25 ℃ freezer for long-term storage

    · “Light Sensitive” implies protection from light as necessary

    · “Moisture Sensitive” implies keep away from moisture

 

The general storage conditions of the R&D Chemicals is cool and dry, avoid direct sunlight and wet atmosphere. Many Accela ChemBio products may be stored under ambient or regular conditions. If you have additional questions regarding the Shipping & Storage Conditions, please contact tech@accelachem.com.

 

Return Policy

Users should inspect goods immediately on receipt and inform the vendor of any shortage, damage or quality problem within 7 days.

 

Return shipment will not be accepted without prior authorization, except for those defective or non-conforming products in strict compliance with Accela return shipment instructions. Advance contact with Accela Customer Service is required. Certain items and quantities may not be returned in any circumstances. These items include, but are not limited to: damaged or leaked reagents, refrigerated or frozen products, reagents which have passed their expiration dates, custom synthesized products or special orders, products missing labels, unpacked products. Any returned items except those defective items may be subject to a 25% processing, shipping, and re-analysis fee with the minimum no less than USD$50, and must be returned within 40 days of purchase.

 

Patents

Accela ChemBio’s products may be covered by application or process patents.

 

The Purchaser is responsible for any patent infringement resulting from the use of our products.

 

Warranties and Disclaimer

Accela ChemBio (the Seller) warrants to the original Purchaser only, that the products listed in this catalog conform to the composition and purity described therein at the time of their shipment. If there is any failure on the part of the Seller to meet this warranty, a refund of the purchase price will be made, providing the Purchaser returns the alleged non-conforming product within 30 days of the invoice date. Seller makes no other warranty, express or implied, including any implied warranty of fitness for a particular purpose or of marketability.